127 Godzilla Dr.
Creede, CO 81130, USA
Phone: 555-485-1161
James Willinghovergust, Jr.

September 23, 2013

Creede Company of Things, Inc.
Department of Revenue
54 Hooray Ave.
Creede, CO 81130, USA

Dear Mr. Beriger,

I am your company’s regular customer, using your online shop for a couple of years now. Recently, I saw you selling the lens that I wanted to purchase for a long time—specifically the Nikon AF-S 13-747mm f/1.2-1.8G lens.

However, crucial information about the lens was not specified on your website; specifically, it was not mentioned that the lens has already been in use, thus being a second-hand commodity. After I received the delivery and checked the lens, I noticed several scratches on its plastic shell, and even on the glass.

Considering I did not intend to buy a second-hand commodity and thought that I was paying for a new lens, I want a 70% refund. I am asking for this because I still need the lens for work, but I do not want to pay the full price for a commodity that has been in use, and which I would not have bought if I was aware of its faults.

I hope we can solve this small misunderstanding within 7 weeks, starting from September 24, 2014. Otherwise, I am afraid I will have to address the Consumer Protection Department.

Thank you for your understanding and cooperation,

Sincerely,

James Willinghovergust, Jr.