Chegg Review:
based on real mystery shopping

A*Help Score: 72/100
🔥 published August 7, 2023 - updated April 29, 2024

Quick Overview

Chegg is a company that is there for students when they need a bit of extra help. It has a variety of features including textbook rentals, AI study solutions, and other student services, making it the top-5 best online tutoring service available. Perhaps, there are other, far better services for online tutoring. This is the exact reason why our experts raise questions such as is Numerade better than Chegg? Let’s find out!

The Good
  • Quick finding of tutors
  • Wide range of subjects
  • Many additional features
The Bad
  • No communication with tutor
  • No refund option
An infographic with a short Chegg review describing the ways it was tested and how it received an A*Help Score: 72/100

Chegg & Quality of Help — 30/50⭐️⭐️⭐️

Question Response TimeSolution QualityPrice
1 hour80%$21.85
A screenshot of Chegg Solution, Subtask 1
Chegg Solution, Subtask 1 (click here to see a large image)
A screenshot of Chegg Solution, Subtask 2
Chegg Solution, Subtask 2 (click here to see a large image)
A scrennshot of Chegg Solution, Subtask 3, p.1
Chegg Solution, Subtask 3, p.1 (click here to see a large image)
A screenshot of Chegg Solution, Subtask 3, p.2
Chegg Solution, Subtask 3, p.2 (click here to see a large image)
Response time
Communication with tutor
Solution quality

Chegg’s Service Potential: Value for Money — 22/25⭐️⭐️⭐️⭐️

A screenshot of Checking Out at Chegg
Checking Out at Chegg (click here to see a large image)
Features and Services
Additional Features
Payments & Price
Range of Subjects

Working with Chegg: Overall Experience — 20/25⭐️⭐️⭐️⭐️

A screenshot of profile and asking the question at Chegg
The Profile and Asking the Question at Chegg (click here to see a large image)
Ordering Form


Chegg Reviews

Before presenting the findings of our review, we thoroughly gather user feedback from various platforms such as SiteJabber, TrustPilot,, etc. This approach ensures our impartiality when delivering our final assessment of the service. For more details on this aspect, please refer to the Negativity Rank section above.

Is Chegg a Scam?

We registered for the service and paid $21.85 for a subscription. Following the payment, we submitted a math question and eventually got our answer. Based on our experience, we can confidently confirm that Chegg is not a scam.

Is Chegg Legit?

Here at A*Help, we exclusively review services that have an established customer base and a reputable presence in the market. Upon conducting our mystery shopping, we received the expected service from Chegg, leading us to the conclusion that this website is legit.

Is Chegg Safe?

Throughout our use of Chegg, we encountered no suspicious activities. Both our account and payment process was secure, providing reassurance that you need not be concerned about security on Chegg, as it is safe to use.

Is Chegg Trustworthy?

The A*Help team was committed to verifying if Chegg delivered on its promised services. After submitting the algebra problem, we received our answer and can confidently state that Chegg is indeed trustworthy.

Is Chegg a Good Service?

Since “good” is a relative word, we can operate with the results of our mystery shopping. Chegg received 72/100 pts of A*Help Score, which is a decent number, so we can assure you that Chegg lives up to the expectations.

Chegg’s Tutoring Specs

> Features/Services
Q&A Base
Live Tutor Sessions 
> Additional Features
AI solutions (detectors, checkers, editors, tutors) 
Study groups/bootcamps 
> Trial
Free questions
Free answers 
Limitations 20 questions per subscription
> Payments& Price
Pay per chat 
Pay per time (1 h, 30 min, 15 min) 
Pay per additional question
> Methods
Card Payments
Wallet Payments ✅, PayPal
> Range of Subjects
Natural subjects (Physics, Chemistry, etc.)
> Support
Support availability 24/7 
Support on-site messenger 
Support guides/community/FAQ/Q&A 
Helpfulness of support Medium
> Registration&Privacy
Need a phone number to register 
Need an email to register
Uses third-party registration methods (Apple, Facebook, Google, Microsoft accounts) 
> Response Time
Question response 1 hour
Live chat responseNo live chat
Finding of tutors Quick
> Materials
Include answers 
Include explanations 
Explanatory videos, images 
Download video/image 
> Communication with Tutor
Live chat 
Video call 
Asking additional questions for free 

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