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Chegg Review:
based on real mystery shopping

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A*Help Score: 72/100
🔥 published August 7, 2023 - updated September 22, 2023
Johannes Helmold by Johannes Helmold
A*Help editors review services independently. If you buy through affiliate links, we may earn commissions, which help support our testing. Reviews ethics statement.

Quick Overview

Chegg is a company that is there for students when they need a bit of extra help. It has a variety of features including textbook rentals, AI study solutions, and other student services, making it the top-5 best online tutoring service available.

The Good
  • Quick finding of tutors
  • Wide range of subjects
  • Many additional features
The Bad
  • No communication with tutor
  • No refund option

An infographic with a short Chegg review describing the ways it was tested and how it received an A*Help Score: 72/100
SpeedPaper Review

Chegg’s Service Potential: Value for Money — 22/25

6/8
Features and Services
3/3
Additional Features
4/4
Trial
5/6
Payments & Price
4/4
Range of Subjects

A screenshot of Checking Out at Chegg
Checking Out at Chegg (click here to see a large image)
SpeedPaper Review

Working with Chegg: Overall Experience — 20/25

3/6
Ordering Form
6/8
Support
3/3
Registration&Privacy
8/8
Accessability&Use

A screenshot of profile and asking the question at Chegg
The Profile and Asking the Question at Chegg (click here to see a large image)
SpeedPaper Review

Chegg & Quality of Help — 30/50

3/12
Response time
6/8
Materials
3/10
Communication with tutor
8/20
Solution quality

A screenshot of Chegg Solution, Subtask 1
Chegg Solution, Subtask 1 (click here to see a large image)
A screenshot of Chegg Solution, Subtask 2
Chegg Solution, Subtask 2 (click here to see a large image)
A scrennshot of Chegg Solution, Subtask 3, p.1
Chegg Solution, Subtask 3, p.1 (click here to see a large image)
A screenshot of Chegg Solution, Subtask 3, p.2
Chegg Solution, Subtask 3, p.2 (click here to see a large image)
Question Response Time Solution Quality Price
1 hour 80% $21.85

Chegg’s Tutoring Specs

> Features/Services
Q&A Base ✅
Guides/blogs  ✅
Live Tutor Sessions  ❌
Community  ✅
> Additional Features
Quizzes ✅
AI solutions (detectors, checkers, editors, tutors)  ✅
Study groups/bootcamps  ✅
> Trial
Duration  ❌
Free questions ❌
Free answers  ✅
Limitations  20 questions per subscription
> Payments& Price
Subscriptions ✅
Pay per chat  ❌
Pay per time (1 h, 30 min, 15 min)  ❌
Pay per additional question ✅
Refunds ❌
> Methods
Card Payments ✅
Wallet Payments  ✅, PayPal
> Range of Subjects
STEM ✅
Literature ✅
Arts  ✅
Natural subjects (Physics, Chemistry, etc.) ✅
> Support
Support availability 24/7  ✅
Support on-site messenger  ✅
Support guides/community/FAQ/Q&A  ✅
Helpfulness of support  Medium
> Registration&Privacy
Need a phone number to register  ❌
Need an email to register ✅
Uses third-party registration methods (Apple, Facebook, Google, Microsoft accounts)  ✅
> Response Time
Question response  1 hour
Live chat response No live chat
Finding of tutors  Quick
> Materials
Include answers  ✅
Include explanations  ✅
Explanatory videos, images  ❌
Download video/image  ❌
> Communication with Tutor
Live chat  ❌
Video call  ❌
Asking additional questions for free  ❌

FAQ

Chegg Reviews

Before presenting the findings of our review, we thoroughly gather user feedback from various platforms such as SiteJabber, TrustPilot, Reviews.io, etc. This approach ensures our impartiality when delivering our final assessment of the service. For more details on this aspect, please refer to the Negativity Rank section above.

Is Chegg a Scam?

We registered for the service and paid $21.85 for a subscription. Following the payment, we submitted a math question and eventually got our answer. Based on our experience, we can confidently confirm that Chegg is not a scam.

Is Chegg Legit?

Here at A*Help, we exclusively review services that have an established customer base and a reputable presence in the market. Upon conducting our mystery shopping, we received the expected service from Chegg, leading us to the conclusion that this website is legit.

Is Chegg Safe?

Throughout our use of Chegg, we encountered no suspicious activities. Both our account and payment process was secure, providing reassurance that you need not be concerned about security on Chegg, as it is safe to use.

Is Chegg Trustworthy?

The A*Help team was committed to verifying if Chegg delivered on its promised services. After submitting the algebra problem, we received our answer and can confidently state that Chegg is indeed trustworthy.

Is Chegg a Good Service?

Since “good” is a relative word, we can operate with the results of our mystery shopping. Chegg received 72/100 pts of A*Help Score, which is a decent number, so we can assure you that Chegg lives up to the expectations.

Chegg Plagiarism Check

Quick Overview

Chegg has built its name and reputation by helping students with their academic endeavors. And when learners need help checking their written papers for authenticity, Chegg promises to give them a hand with this too. AcademicHelp put their words into practice and can say that this anti-plagiarism tool still needs to undergo several enhancements in order to protect the originality of their essays in modern times.  See How We Test Plagiarism Checkers for more details about our testing approach.

The Good
  • 3-day trial
  • Affordable paid subscription
  • Accessible website
The Bad
  • No desktop version
  • No browser extension

Chegg Plagiarism Check
SpeedPaper Review

Chegg’s Plagiarism Check Value for Money — 15/25

11/15
Basic features
2/6
Sources
2/4
Price & special offers

SpeedPaper Review

Chegg’s Plagiarism Check Overall Experience — 15/25

13/20
User experience & registration
2/5
Support

Chegg’s Plagiarism Detection quality — 26.9/50

> Text > Best result > Acceptable result > Chegg result
Human-written text 100% free of plagiarism 10% margin of error 95% free ✅
Internet sample 100% plagiarism detected 10% margin of error 3% detected ❌
AI paraphrase (2 texts) 100% free of plagiarism 10% margin of error 26.5% plagiarism detected ❌
Replaced characters 100% plagiarism detected Flagged character replacements 99% detected
No flags or alerts		 ✅

Why academichelp.net is a credible source of information:

Stay curious with us. Academichelp.net has been a reliable educational resource since 2011, providing students with the latest news, assignment samples, and other valuable materials. Even with the extensive information we process, our quality remains consistent. Each team member has experience in education, allowing us to evaluate new sector offerings critically. Our reviews are up-to-date and relevant, with impartiality ensured by the A*Help score methodology from mystery shopping. We aren’t affiliated with any listed service providers. Our focus remains on providing our audience with reliable and unbiased data.

Chegg’s Plagiarism Check Specs

> Features
Check files ✅
Insert text ✅
URL ❌
Receive report ❌
Word limit ❌
Academic proofreading module (check citations and etc) ✅
Trial ✅
Number of free checks available ❌
Spelling check ✅
Grammar check ✅
> Advanced features 
Detect AI content ❌
Cross language search ❌
Text compare ❌
OCR scan ❌
> Sources
Internet ✅
Current Batch Files (your own docs) ❌
Plagchecker’s database ❌
> Price & special offers
Paid plans Cheap
Discounts ❌
> User experience
Easy to use website ✅
Desktop version ❌
Trying before registration ❌
Browser extensions ❌
Account (do users have an account?) ✅
Time to check work a couple seconds
Need email to register ✅
Need phone to register ❌
Third-party registration methods ✅
> Support
Onboarding (how to use plagcheck) ❌
Guides ✅
Support chat ❌
> Payment
Wallets (only Paypal) ✅
Visa ✅
MasterCard ✅
Amex ✅
Discover ✅

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