Subscription cancellation & Refund Policy
We aim to provide flexible and fair refund options for our subscribers.
This policy is designed to ensure that our customers feel supported and valued, offering flexibility while maintaining a fair approach to subscription management and refunds.
Our policy caters to both monthly and annual subscription plans, ensuring our users have a clear understanding of their rights and our procedures regarding cancellations and refunds.
1. Refund Request Procedure:
To request a refund, subscribers must contact us directly from the same email address associated with the subscription payment. This ensures the security and verification of the refund request.
2. Monthly Subscriptions:
Subscribers have the right to cancel their monthly subscription and request a full refund within the first 14 days of the contract’s commencement, provided they have not excessively used the service (e.g., used more than 30 credits). If the service is commenced immediately upon purchase, this must be done with the customer’s express consent and acknowledgment that they thereby forfeit their right to withdraw once the limit is exceeded.
Cancellations made after the first 14 days do not qualify for a refund of the current month’s subscription fee. However, no further charges will be applied, and the cancellation will take effect at the end of the current billing cycle.
3. Annual Subscriptions:
For annual subscriptions, customers may cancel within the first 14 days for a full refund, provided they have not used the service excessively (e.g., more than 50 credits). If a subscriber exceeds this usage limit, they will be ineligible for a refund.
After the initial 14 days, subscribers can still cancel their subscription, which will cease future charges but will not warrant a refund for any part of the subscription period already elapsed
4. Credits Usage on Paid Plans
The aforementioned limitation of 30 or 50 credits refers specifically to credits used under a paid plan. Exceeding this limit within the refund eligibility period voids the possibility of receiving a refund.
5. Subscription Management:
Subscribers can manage or cancel their subscription at any time via their account settings to prevent future auto-renewals and charges.
6. Refund Process:
Refunds, when applicable, will be processed to the original method of payment.
We commit to a swift and straightforward refund process, ensuring transparency and satisfaction for our users.
We encourage subscribers experiencing any dissatisfaction to contact us at [email protected] before deciding to cancel. We are dedicated to resolving any issues to your satisfaction.