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Study.com Review:
based on real mystery shopping

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A*Help Score: 62/100
published August 8, 2023 - updated February 8, 2024
Nayeli Ellen by Nayeli Ellen
A*Help editors review services independently. If you buy through affiliate links, we may earn commissions, which help support our testing. Reviews ethics statement.

Quick Overview

Study.com is a tutoring website famous for its video lessons and learning resources, positions itself as a strong contender in the Chegg vs Study.com debate when you’re wondering which is the best online tutoring site. The service provides both students and teachers with the opportunity to connect and create a smooth learning experience when it comes to homework, test prep, and courses.

The Good
  • Wide variety of features (guides, blogs, community, etc)
  • Range of subjects includes STEM, Literature, Arta, and Natural Sciences
  • Thorough explanation of the problem solution
The Bad
  • Low helpfulness of support
  • Took 2 days to get an answer
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An infographic with a short Study.com review describing the ways it was tested and how it received an A*Help Score: 62/100
SpeedPaper Review

Service Potential at Study.com: Value for Money — 23/25

8/8
Features and Services
2/3
Additional Features
4/4
Trial
5/6
Payments & Price
4/4
Range of Subjects
A screenshot of Monthly plans at Study.com
Monthly plans at Study.com (click here to see a large image)
A screenshot of Study.com Dashboard
Study.com Dashboard (click here to see a large image)
SpeedPaper Review

Working with Study.com: Overall Experience — 16/25

4/6
Ordering Form
4/8
Support
2/3
Registration&Privacy
6/8
Accessability&Use
A screenshot of Interaction with Customer Support at Study.com
Interaction with Customer Support at Study.com (click here to see a large image)
A scrennshot of Submitting the Question at Study.com
Submitting the Question at Study.com (click here to see a large image)
SpeedPaper Review

Study.com & Quality of Help — 23/50

6/12
Response time
4/8
Materials
0/10
Communication with tutor
13/20
Solution quality
A screenshot of Study.com Answer pt.1
Study.com Answer pt.1 (click here to see a large image)
A screenshot of Study.com Answer pt.2
Study.com Answer pt.2 (click here to see a large image)
Question Response TimeSolution QualityPrice
2 days90%$30

Why academichelp.net is a credible source of information:

Stay curious with us. Academichelp.net has been a reliable educational resource since 2011, providing students with the latest news, assignment samples, and other valuable materials. Even with the extensive information we process, our quality remains consistent. Each team member has experience in education, allowing us to evaluate new sector offerings critically. Our reviews are up-to-date and relevant, with impartiality ensured by the A*Help score methodology from mystery shopping. We aren’t affiliated with any listed service providers. Our focus remains on providing our audience with reliable and unbiased data.

Study.com’s Specs

> Features/Services
Q&A Base✅
Guides/blogs ✅
Live Tutor Sessions✅
Community ✅
> Additional Features
Quizzes✅
AI solutions (detectors, checkers, editors, tutors)❌
Study groups/bootcamps✅
> Trial
Duration❌
Free questions✅
Free answers✅
LimitationsLimitations depend on a plan
> Payments& Price
Subscriptions✅
Pay per chat❌
Pay per time (1 h, 30 min, 15 min)❌
Pay per additional question❌
Refunds✅
>Methods
Card Payments ✅
Wallet Payments ✅, PayPal
> Range of Subjects
STEM ✅
Literature ✅
Arts✅
Natural subjects (Physics, Chemistry, etc.)✅
> Support
Support availability 24/7✅
Support on-site messenger ❌
Support guides/community/FAQ/Q&A✅
Helpfulness of support Low
> Registration&Privacy
Need a phone number to register —✅
Need an email to register✅
Uses third-party registration methods (Apple, Facebook, Google, Microsoft accounts) ✅
> Response Time
Question response 2 days
Live chat response ❌
Finding of tutors 2.5 hours avg
> Materials
Include answers✅
Include explanations ✅
Explanatory videos, images❌
Download video/image ❌
> Communication with Tutor
Live chat ❌
Video call ❌
Asking additional questions for free ❌

FAQ

Study.com Reviews

Prior to revealing the results of our mystery shopping, we take great care in gathering user feedback from trusted sources such as SiteJabber, TrustPilot, Reviews.io, and others. This approach allows us to maintain an objective position while delivering our verdict on the service. If you want to learn more, please refer to the Negativity Rank section in this article.

Is Study.com a Scam?

We decided to sign up for the service and paid $30 for our question. Throughout the process, we posted the question three times and only got the answer in 2 days. Although it was a bit troubling, we received the answer in the end. Based on our experience, we can assert that Study.com is not a scam.

Is Study.com Legit?

At A*Help, our focus lies in reviewing services with a well-established customer base and a proven track record of providing services to students. Having conducted the mystery shopping, we received the answer from Study.com, making it a legit website.

Is Study.com Safe?

Throughout our usage of Study.com, we didn’t come across any suspicious activities. Both our account and payment processes were secure, reassuring that you don’t need to be concerned about security on Study.com.

Is Study.com Trustworthy?

The A*Help team is committed to verifying whether the website we review can deliver its promised services. Following the process of posting our math problem, we did get the answer and can confidently say that Study.com is indeed trustworthy.

Is Study.com a Good Service?

Based on the results of our mystery shopping, Study.com earned a score of 62/100 pts on the A*Help scale. Although this is definitely not the best result out there, we got the answer we signed up for. So, Study.com’s performance had positive results, but there is room for some improvements.

 

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