13332 NW 32nd Ave.
Seattle WA, 98177
Account Number: 167095098
Cell Phone: 222-646-7878
Dear G-Mobile Customer Representatives,
I filed for a cancellation of my account 30 days before I left to India on November 30th, 2012. I was instructed by a customer service agent by the name of William Wright to write my intended place of residence in India, who I would be staying with, and the reason for my leaving of the US. I sent this letter to the G-Mobile customer service office in Albuquerque, New Mexico on November 30th, 2012. I was told by Mr. Wright this was all I had to do to waive the $200 fee for cancellation.
After living two months in India, I was informed by an email from a previous roommate in the US that I received mail from G-Mobile detailing that they wanted to charge me $200 for the cancellation fee due to inadequate documentation. This was despite filing the previous documentation according to the instructions of Mr. Wright.
I discussed this matter with another customer service representative by the name of Mary Schroader, who allowed me to have a two-month extension in order to find the correct documentation, which would include a copy of my Indian residency permit. It took 2 months and half to receive my residency permit in India. At the two-month mark, I called G-Mobile Customer Services and reached a Mr. Larry Bongo, of which I informed that I would require more time to receive the correct documentation needed. He complied with my request.
After receiving my residency permit in India, I faxed a copy of it to the G-Mobile customer service department and waited to receive word that my fee had been waived. Instead, I was alerted by my previous roommate in the US that my fee amount had been transferred to collections. This was a shock to me, as I thought I did whatever I could to solve the issue of incorrect documentation. I was also prudent in my communication with G-Mobile representatives, notifying them of my circumstances in sequence.
I am still asking for my fee to be waived, despite it being transferred to collections. I acted in all accordance to G-Mobile policy and to the advice of the representatives at G-Mobile customer service. I deserve to be waived for my honest and appropriate efforts to cancel my account.
With my best regards,
Sign up and we’ll send you ebook of 1254 samples like this for free!
- 80+ essay types
- 1000+ essay samples
- Pro writing tips
- Thesis statement and compare contrast essay asked by Admin
- What is a good thesis statement against euthanasia asked by Anonymous
- Gender stereotypes persuasive essay asked by Admin
- Which of the following would best work as the title of an explanatory essay? asked by Admin
- Divergent Novel Thesis Statement asked by Admin