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CourseHero Review:
based on real mystery shopping

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A*Help Score: 70/100
published August 4, 2023 - updated February 8, 2024
Nayeli Ellen by Nayeli Ellen
A*Help editors review services independently. If you buy through affiliate links, we may earn commissions, which help support our testing. Reviews ethics statement.

Quick Overview

Founded in 2006, CourseHero is a recognizable brand name in the market for best tutoring services. With its broad selection of various academic resources for students, the service gives off a very promising first impression that will hopefully last in the battle Chegg vs Course Hero.

The Good
  • Huge base of study guides
  • AI solutions
  • Wide range of subjects available
The Bad
  • No communication with tutor
  • Need a phone number to register
An infographic with a short CourseHero review describing the ways it was tested and how it received an A*Help Score: 70/100
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SpeedPaper Review

CourseHero’s Service Potential: Value for Money — 17/25

4/8
Features and Services
2/3
Additional Features
3/4
Trial
4/6
Payments & Price
4/4
Range of Subjects
A screenshot of pricing plans at CourseHero
Purchasing a plan at CourseHero (click to see a large image)
SpeedPaper Review

Working with CourseHero: Overall Experience — 20/25

6/6
Ordering Form
4/8
Support
2/3
Registration&Privacy
8/8
Accessability&Use
A screenshot of asking a question at Course Hero
Submitting a question at CourseHero (click to see a large image)
SpeedPaper Review

CourseHero & Quality of Help — 33/50

10/12
Response time
8/8
Materials
0/10
Communication with tutor
15/20
Solution quality
A screenshot of task solution page at Course Hero, p.1
CourseHero Task Result p.1 (click here to see a large image)
A screenshot of task solution page at Coursehero, p.2
CourseHero Task Results p.2(click here to see a large image)
Question Response TimeSolution QualityPrice
1 hour60% – only 2 out of 4 subtasks were correct,
although the process was right		$24.95

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CourseHero’s Specs

>Features/Services 
Q&A Base✅
Guides/blogs✅
Live Tutor Sessions❌
Community❌
>Additional Features 
Comments reviews from previous workQuizzes✅
AI solutions (detectors, checkers, editors, tutors)✅
Study groups/bootcamps❌
>Trial 
Duration1 month, 3 months or 1 year
Free questions ✅
Free answers ❌
Limitationslimited number of questions for every subscription
>Payments& Price 
Subscriptions✅
Pay per chat❌
Pay per time (1 h, 30 min, 15 min)❌
Pay per additional question✅
Refunds✅
>Methods 
Card Payments✅
Wallet PaymentsPayPal
>Range of Subjects 
STEM✅
Literature✅
Arts✅
Natural subjects (Physics, Chemistry, etc.)✅
>Support 
Support availablity 24/7❌
Support on-site messenger❌
Support guides/community/FAQ/Q&A✅
Helpfulness of supportMedium
>Registration&Privacy 
Need a phone number to register✅
Need an email to register✅
Uses third-party registration methods (Apple, Facebook, Google, Microsoft account)✅
>Response Time 
Question response1 hour
Live chat responseno live chat
Finding of tutorsapproximately 40 minutes
>Materials 
Include answers✅
Include explanations✅
Explanatory videos, images✅
Download video/image✅
>Communication with Tutor 
Live chat❌
Video call❌
Asking additional questions for free❌

FAQ

CourseHero Reviews

At A*Help we try to stay as objective as possible. That is precisely why our team thoroughly researches the customer feedback posted on sites such as Trustpilot, Reviews.io, SiteJabber, etc. Those reviews are then evaluated and included in the article in a special dedicated section called “The Negativity Rank”. Check it out for more details!

Is CourseHero a Scam?

We created a profile on CourseHero, submitted our question, and got an answer quite soon. After interacting with customer support and receiving the service we expected, we can assure you that CourseHero is not a scam.

Is CourseHero Legit?

The mystery shopping experiment helps us to separate valid websites from those that might be fraudulent. In the end, CourseHero delivered a tutor’s answer to our question, so yes, CourseHero is legit.

Is CourseHero Safe?

Our team had 0 problems with payments or data breaches, although we did provide both an email address and a phone number when signing up. Throughout the process, we didn’t notice any suspicious activity and can assure you that CourseHero is safe.

Is CourseHero Trustworthy?

As any student in need would, we turned to CourseHero for support with a complicated math task. The tutor provided an answer for the problem rather quickly and explained their solution process step-by-step. Based on our mystery shopping, we can deem CourseHero as trustworthy.

Is CourseHero a Good Service?

After evaluating the website based on specific criteria, CourseHero got 70 points out of 100 in terms of our A*Help score. Although not perfect, it is a pretty high result which means that CourseHero is indeed a good service.

 

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