JustAnswer Review:
based on real mystery shopping

A*Help Score: 81/100
🔥 published July 28, 2023 - updated September 19, 2023

Quick Overview

JustAnswer, claiming to be the best website for online tutoring, proved to be one of the best choices for academic assistance. Our A*Help team confirmed the varied service offers presented on the platform, its simplicity in usage, as well as timely and high-quality assistance. Despite slightly lacking in extra features and not having a trial opportunity, JustAnswer.com is what most students can benefit from.

The Good
  • Versatile pool of services
  • Helpful support
  • Quick response time
  • Expert task solution
The Bad
  • No extra features
  • Pricey subscription

An infographic with a short JustAnswer review describing the ways it was tested and how it received an A*Help Score: 81/100
SpeedPaper Review

JustAnswer’s Service Potential: Value for Money — 16/25

Features and Services
Additional Features
Payments & Price
Range of Subjects

A screenshot of  JustAnswer question form
Ask a Question feature at JustAnswer (click to see a large image)
SpeedPaper Review

Working with JustAnswer: Overall Experience — 17/25

Ordering Form

A screenshot of communication with tutor at Justanswer
Communication with the tutor at JustAnswer (click to see a large image)
SpeedPaper Review

JustAnswer’s Quality of Help — 45/50

Response time
Communication with tutor
Solution quality

A screenshot of  Zoom call with the tutor at JustAnswer
JustAnswer Tutor’s solution (Click to see a large image)
Question Response Time Solution Quality Price
40 min ⅔ tasks fully completed — 80% $25

Why academichelp.net is a credible source of information:

Stay curious with us. Academichelp.net has been a reliable educational resource since 2011, providing students with the latest news, assignment samples, and other valuable materials. Even with the extensive information we process, our quality remains consistent. Each team member has experience in education, allowing us to evaluate new sector offerings critically. Our reviews are up-to-date and relevant, with impartiality ensured by the A*Help score methodology from mystery shopping. We aren’t affiliated with any listed service providers. Our focus remains on providing our audience with reliable and unbiased data.

JustAnswer’s Specs

> Features/Services
Q&A Base
Live Tutor Sessions
> Additional Features
Comments reviews from previous workQuizzes
AI solutions (detectors, checkers, editors, tutors)
Study groups/bootcamps
> Trial  
Free questions
Free answers
> Payments& Price  
Subscriptions $25/month for first-time users (2 questions),
then — $125/month (5 questions)
Pay per chat  ✅
Pay per time (1 h, 30 min, 15 min)
Pay per additional question
> Methods  
Card Payments
Wallet Payments PayPal
> Range of Subjects
Natural subjects (Physics, Chemistry, etc.)
> Support
Support availablity 24/7
Support on-site messenger
Support guides/community/FAQ/Q&A
Helpfulness of support High
> Registration&Privacy
Need a phone number to register
Need an email to register
Uses third-party registration methods (Apple, Facebook, Google, Microsoft account)
> Response Time  
Question response Took 40 minutes combined with
finding a tutor
Live chat response No live chat
Finding of tutors Took 40 minutes combined with
question response time
> Materials  
Include answers
Include explanations
Explanatory videos, images
Download video/image
> Communication with Tutor
Live chat
Video call
Asking additional questions for free


JustAnswer Reviews

We browse through TrustPilot, Reviews.io, and Sitejabber to find feedback from previous customers of the service. We analyze them and include our findings in our reviews. We did the same with JustAnswer.com. Refer to the Negativity Rank section to get a more detailed view on its results.

Is JustAnswer a Scam?

We tested JustAnswer ourselves creating a profile, and asking a question of our own. We got connected with the tutor almost right away and received an explanation we needed. As such we confirm that this platform will not scam you but provide you with the service you expected.

Is JustAnswer Legit?

The A*Help score was designed to evaluate only legitimate services with an established audience, operating experience, and a record of successfully solved requests. Since we applied our unique methodology to review JustAnswer, you can be sure that it’s a legit website.

Is JustAnswer Safe?

We went through the registration process on JustAnswer and created an account. Even though we were asked to give our phone number, we didn’t receive any unsolicited messages. We also didn’t notice any data breach on our device after using the website. As such, this service can rightfully be called safe and secure.

Is JustAnswer Trustworthy?

We asked the platform’s tutors to help us out with the math task which they gladly did. We received timely assistance and detailed explanation of the solution. Coming from our experience, we can assure you this website is worth your trust.

Is JustAnswer a Good Service?

We put JustAnswer.com through a scrutinizing test, evaluating its quality. In end, it received 81/100 pts A*Help score which reflects this platform’s ability to ensure its clients with convenience and quality.

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