CustomWritings Review:
based on real mystery shopping

In the world of academic writing, you can find very few companies that have been such long-term players as CustomWritings. The company has served as a tried-and-true writing assistance destination for customers since 2005. Custowritings is an essay writing service which can find the writers who best matched your order. See How We Test Essay Writing Services for more details about our testing approach.

Quick Overview

CustomWritings is highly respected as a top essay writing service. The company has achieved a leading position in the market due to its nearly perfect combination of cost-effectiveness, user experience, and high-quality papers.

CustomWritings Review: Verified Mystery Shopping

Updated in 2023

The A*Help mystery route is rather strategic when we test custom dissertation services, or a coding homework help website or an admission essay writing service, and even AI text generators: our experts always try every platform themselves. For the sake of putting CustomWritings through a real-life customer testing, we paid for two orders with relatively easy tasks. The first paper we ordered was a college-level personal narrative with a 6-hour deadline. The second one was a memo to the CEO, and we asked it to be done in 7 days. For a complete shopping experience, we always request revisions and refunds whenever these options are available to simulate all possible purchasing cases.

Here is our testing and research scenario:

✍ Paper	⭐ Personal Essay (2 pages)	💼 Business Memo (4 pages)
🎓 Academic level	Undergrad. (yrs. 1-2)	Undergrad. (yrs. 3-4)
✅ Paper format	MLA	Chicago / Turabian
⏰ Deadline	6 hours	7 days
👉 Paper instructions	For this assignment, you will be writing a personal narrative–a story–illustrating an event or experience exemplifying gratitude. In other words, share a colorful story about an experience or event for which–either during or after the event– you feel or felt thankful. An example might be writing about your experience as a senior in high school and the teacher who helped you to achieve your goal of graduating and attending college. Another example might be writing a story about your experience growing up in a rural community, acknowledging that it was this small, but mighty, community that made you who you are today, and for this, you are thankful. This assignment should be at least 550 words. Underline your descriptive thesis statement or the point of your story. No outside/secondary sources are needed. See Appendix C – Formatting and Submitting Your Work See Formatting your Essay: MLA 8th Edition	You are the Government Relations Director at a Canadian business. You have been asked to write a memo to your CEO about COVID-related government impacts on your business, comparing two provinces in which you operate. Your assignment is to write & submit this memo Your Task: 1. Choose a specific business you work in (Air Canada, Loblaws, 3M Canada, etc). 2. Choose two provinces to compare for your memo. 3. Research both provinces – what restrictions were in place in both provinces that affect your business? What supports are in place? 4. Write a memo in three parts: (1) how COVID is impacting our business, (2) a comparison of two provinces, (3)reflections on Canadian federalism and any recommendations for the CEO on how to work with governments to lead your business through the crisis

Looking for more essay topics and ideas for inspiration? Check our Best essay writing topics digest. The most popular categories for custom writing assignments according to the weekly market data released by A*Help.

We work with Sybil Low, associate professor and invited lecturer at one of the New York universities, who offers professional grading of essays written by online platforms that we review. Mrs. Low agreed to share her thoughts about composing successful academic papers:

A compelling personal essay should communicate with a reader. The story has to convey a message: to teach, illustrate, captivate, or even frighten! Phillip Lopate, a professor at Columbia University, wrote in his work “The Art of Personal Essay” – a personal essay is the richest and most vibrant of all literary forms. Something must keep me, as a reader, on the edge of my seat. It can be anything that makes me wonder, that makes me curious about what happens in the end! That’s what I’m looking for in an exemplary narrative student’s essay.

We tend to believe that CustomWritings is the high-water mark of quality essay writing, and it has received the highest A*Help score in our rating.

And now, we can go right into the specific details which made CustomWritings our top pick of the websites that will write essays for you.

Reviewing the value of CustomWritings. Value for money – 22/25

CustomWritings scores high on the value for money front it delivers to customers, but it has a medium+ price to match. First things first, the average price of the order ($81) is slightly higher than the market mean price. We can praise CustomWritings for consistent pricing with both of our orders being closely priced – $78 (personal narrative) and $84 (business memo) respectively.

While the company’s help is a bit pricey, it offers many freebies and benefits that serve as sweeteners and add additional value to customers. The website offers deadlines for orders as short as 4 hours and as long as 14 days. Good enough terms if you are looking for quick essay help. Still, even with these specificities in mind, our orders were completed ahead of schedule. The narrative essay was delivered 2 hours ahead, and memo – 1 day before the due date. It gave us plenty of time to revise them: it’s good to have time for revisions to get the paper you want and not receive it at the last minute. 

The minimum price per page is $10, which is higher than most companies. Still, you don’t have to pay for formatting and the number of sources your writer will provide, and you get the title and references page at no expense as well. If you want to get a revision, though, you have only 7 days before you have to pay for further editions. 

As for the writer’s selection, CustomWritings offers working with Best Available option, but you’ll have to spend an extra buck for such categories as Advanced writer, Top-10, and Native speaker.

The company doesn’t offer competitive discounts, though. You can get a coupon for one free page and a $10 discount if you invite a friend, but the service doesn’t have any loyalty programs.

Our user experience with CustomWritings. Overall experience – 23/25

Dealing with CustomWritings has been a real delight, and besides missing several payment options, it’s pretty comfortable to navigate through.

The company offers best-in-class customer support tailoring their communication to the needs of the most demanding customers. 

During our communication with the customer support team, we found ourselves quite satisfied with their ability to provide responses to all questions. We even managed to get one extra discount while interacting with the support professional, so keep in mind this option if you’re interested to get a bargain price for your orders.

It is to be noted that the writer also showed attention to detail when completing our task. In the narrative assignment, we didn’t provide any personal data when filling out the order form for the purity of the experiment. However, our writer contacted us and asked for additional information about our likes and dislikes to be included in the essay and give it a more personal touch.

The payment and registration process on the site are secure. Furthermore, if you don’t want to provide your phone number to register, it isn’t necessary. 

Despite all its advantages, CustomWritings offers neither Google Pay nor PayPal. It is not a winning situation since these payment methods are quite popular and convenient. 

We believe that providing more payment options will broaden their customer base and benefit overall user experience.

To summarize, CustomWritings offers an impressive experience when providing support or building personal connection with customers and going the extra mile to satisfy their needs. Additional payment systems can finalize its strong position in our rating of reliable essay writing services. 

Can CustomWritings be relied on? Paper Quality – 41.75/50

CustomWritings is among the top scorers in our paper quality rating even despite several minor issues.

We sent both texts for evaluation to US professors and they graded them according to standards applied by major colleges and universities. The papers by CustomWritings scored 92.6 for the essay order and 74.4 out of 100 pts for the memo. Both papers beat the grading limit by a large margin. 

Professor Low reviewed the papers written by Custom Writings, and we asked for her feedback on one of them:

The student chose an abstract concept for his narrative essay. Gratitude is a feeling, and speaking vividly about intangible things requires courage and maybe even talent, for lack of a better word. Despite the challenge, the writer does his job brilliantly. As the story progresses, we are led through the deeply personal feelings of the student, perhaps even to some poignant conclusions, when he tells us how his friend Martin suddenly becomes a better math student. The hero eventually realizes, however, that competition rarely leads to gratitude. But friendship always does. Wonderful essay!

Their personal narrative essay triumphed in our quality charts by setting an absolute record score for a single paper (92.6/100 pts). Everything from style to formatting was excellent. Customers should rightfully expect diligently-prepared assignments when dealing with CustomWritings, as their writers set quality bars high for other providers to follow suit.

The memo to the CEO although failed a bit behind with a modest score of 74.4 pts, beating the grading threshold of 60 pts, but lacking in terms of polishing, punctuation, and word choice. However, the text was suitable for the level and topic. 

You can get a lot of revisions if you feel that your paper doesn’t meet the initial requirements, and all of them are free for 7 days. Additional edits and adjustments can come at extra cost, so take this into account.

As mentioned above, we see that there are compelling reasons for choosing this essay writing service in terms of paper quality, but make sure to check writers’ ratings to be confident in your decision.

Here is a detailed breakdown of paper scores:

Paper 1. SCORE: 92.6 out of 100 pts. Document formatting is very good, but there is room for improvement. Document formatting issues: body header. |Observations:| {Integrity}: 100%. {Length}: Just a tiny bit short (99%)—quote a bit less or write a bit more. {Mechanics:} 96% (spelling 97%, grammar 100%, punctuation 97%, word choice 88%). {Formatting:} ungraded. {Reasoning, logic:} 89% (efficiency 64%, acuity 95%, clarity 100%, objectivity 98%).

Paper 2, SCORE: 74.4 out of 100 pts. Document formatting is good, but there is room for improvement. Document formatting issues: vertical spacing; horizontal spacing; section headers; font control; page breaks. |Observations:| {Integrity}: 100%. {Length}: 100%. {Mechanics:} 79% (spelling 95%, grammar 90%, punctuation 71%, word choice 60%). {Formatting:} 81%. Reference formatting: main problem area—source detail (issue no., page range, volume); error types—element missing, element misformatted, element misidentified. In-text cite grade: quite deficient (some in-text cites misabbreviated, mispunctuated). {Reasoning, logic:} 78% (efficiency 51%, acuity 68%, clarity 95%, objectivity 100%).

Average paper score: 83.5

Parameter	Paper 1. Personal Essay (2 pages)	Paper 2. Business Memo (4 pages)
Paper score	92.6/100	74.4/100
Paper price	$78	$84
Completion time	4 hours	5 days

The final word on CustomWritings Review

All things considered, CustomWritings is a good bet for a plethora of paper writing needs because it can complete orders fast, reliably, and with attention to detail. The site offers adequate prices for high-quality papers. It showed outstanding communication and consideration of instructions. Aside from missing PayPal and Google pay options and stingy discount policy, this provider excelled almost in all categories of our review ensuring smooth user experience and providing solid writing results.

Exclusive CustomWritings discount code

CustomWritings provided a special promo code for A*Help’s readers.

Use a coupon code WELCOME10OFF to get a 10% discount for your first order. Promocode should be inserted here:

Negativity rank – 33%

We believe that negative feedback provides a unique insight into the most common problems of essay writing services and contributes to a deeper level of customer awareness of the service. 

In our research, it takes a great deal of time and effort to distinguish between real and fake reviews to get to the bottom of the problem. We conduct careful evaluations and put all the comments through a rigorous standardized assessment program. This analysis includes severity and plausibility ratio, and we hope that they can come into play for companies searching to improve their rating and customer satisfaction level.

We used the complaints to produce CustomWritings’ negativity rank. The company’s negativity rank is 33%. It shows that, despite the challenges present, customer service level remains high and aims at solving clients’ problems. We noticed that most frequent user complaints were about paper quality issues and writers not following provided instructions. 

CustomWritings Specs

Minimum deadline	4 hours
Maximum deadline	14 days
Min price per page	$10
Standard Page	250 words
AVERAGE paper price (acc. to our mystery shopping)	$81
Free services:
– Revisions for 7 days
– Formatting and citation adaptation
– Number of sources used
– Title page
– Reference page
Additional services:
– Charts	50% of page price per chart
– Slides	50% of page price per slide
– Complex disciplines	+20% on some disciplines
– Smart paper	+20%
– Copy of sources	+$14.95
– Samples of writer’s works	+$5
– Progressive delivery	+10%
– Platinum service
Payment Methods
– Paypal	No
– Google pay	No
– Apple pay	Yes
– Visa	Yes
– Mastercard	Yes
– American Express	Yes
– Discover	Yes
– Crypto	No
Discounts
Coupons	1FREEPAGE
Loyalty Program	No
Referral Program	If you invite a friend, both get $10
Security & Privacy
Need a phone number to register	No
Need an email to register	Yes
Security payment SSL	Yes

CustomWritings Review of Dissertation Services

СustomWritings is a familiar name to A*Help’s audience. This is a successful and esteemed player in the field of academic writing services that has been repeatedly featured on our website as one of the top-performing platforms. The range of areas of CustomWritings’ experts is vast, and of course, it includes the queen of academic papers – the dissertation.  

Quick overview

CustomWritings’ dissertation options and capabilities demonstrate the company’s robust and effective approach to this intricate academic task. It strikes a balance between affordability and quality, offering a variety of supportive services to students tackling complex dissertations. With its personalized support, dedicated writers, and installment payment system, CustomWritings excels in transforming a potentially grueling thesis writing process into a manageable, streamlined journey.

We have worked with this platform before and ordered two types of papers – a personal narrative essay and a memo to the CEO. However, when another mystery shopping was launched, targeting dissertation writing proficiency of various services, we concluded that the earlier triumphs of CustomWritings for writing the essay could not automatically apply to its dissertation writing expertise. The difference between these two papers is too wide to assume that a given service writes everything well just because it has previously delivered an excellent piece of creative writing, like a two-page-long article. The thesis statement differs from an essay in several key ways, including its purpose, structure, scope, and audience. 

With this in mind, we aimed to verify whether CustomWritings’ authors were just as competent in writing a structured and lengthy research paper with original insights as they were in a much more flexible storytelling format with emotional appeal.   

Dissertation services. CustomWritings mystery shopping

For our experiment, we requested to write a 5-page-long research proposal in Business Studies. This document is a critical building block towards a complete dissertation, providing a clear roadmap for the study’s objectives, questions, data collection methods, and analysis techniques. Therefore, the writing service’s proficiency in constructing a robust research paper demonstrates their capability for dissertation writing. A 10-day deadline for the completion of the proposal was set, ensuring that we’d have enough time for review and editing. 

We conducted a thorough assessment of every aspect of the customer experience. The A*Help experts methodically scrutinized the ordering process to ensure its seamless execution and closely monitored the effectiveness of the site’s support in addressing questions and requests. Our keen focus was on the company’s dissertation-related offers, including the availability of installment payments, the option to submit work by chapters, and the provision of a personal assistant throughout the drafting process. In our comprehensive buyer’s guide, we explain why these features should not be overlooked.

Finally, we sent the received document to a professor in the United States for appraisal based on the rigorous standards of American colleges. 

Sybil Low is waiting to read CustomWritings’ work:

A research proposal? Well, it’s a lot tougher than just an essay. It’s like a roadmap that outlines what an individual wants to investigate, why it’s important, and how they plan to go about it. The proposal should clearly state the research question or hypothesis, as well as the methods and data sources they’ll be using to answer it. Think of it as a pitch to convince others that the research is worth funding and pursuing. It’s a chance to show that homework has been done and that the ideas are fresh and solid.

Dr. Low’s grade for paper quality and the company’s results demonstrated in the value-for-money and overall experience assessment categories compiled the A*Help score for CustomWritings’ dissertation performance. 

Dissertation services. Value for Money — 24/25

When such an important paper as a dissertation is at stake, the performer’s success in the value-for-money evaluation category is among the first to be examined. It gives an understanding of how balanced the provider’s operation is in terms of the scope of services and cost-effectiveness for the customer. 

The platform realizes all the financial considerations that users may have before placing a large order. CustomWritings provides a number of additional services, both free and paid to choose from, as well as a flexible discount system that will lower the bill. 

The cost per page starts at $15. Our price came out to be $95 but we received a 20% discount and paid $76. This amount is considered to be average. The free extras are standard for the industry and include a title and bibliography pages and the formatting style of your choice. You can also request to have slides or charts in some chapters of your dissertation(+ $5 per each), choose a progressive delivery of work (+10%), and select a writer from TOP-10 (+40%) or a native speaker (+30%).  

When it comes to discounts and other incentives provided by CustomWritings, there is enough to choose from. For example, every new customer is eligible for a coupon that covers one free page. Additionally, it’s worth reaching out to customer support to inquire about any ongoing promotions or special deals that might be available. You might be fortunate enough to come across something beneficial. Furthermore, the referral program is also a great opportunity to save money. If you successfully bring someone in using your referral link, you will receive a $10 discount on your next order, and the person who uses your link will also receive a $10 discount on their order.

With a variable pricing system that caters to different needs and budgets, CustomWritings can be a great option for those seeking a dedicated and inexpensive dissertation writing service.

Dissertation services. Overall Experience — 22/25

When considering collaborating with a writing service for a long-term project like a dissertation, many students may perceive it as a grueling and anxiety-inducing journey, filled with ambiguity and more uncertainties than solutions. Nevertheless, if you work with a reputable service, these challenges can be avoided as the company will handle everything and offer superb assistance that is always accessible to the client.

CustomWritings offers impeccable customer service. It’s always timely and helpful, promptly addressing queries and concerns. The team is available 24/7 via various channels, such as live chat, phone, and email, to ensure that clients can reach out anytime. Those of them who order dissertations or other large-scale projects will benefit from having a personal manager who can solve different organizational issues and serves as a liaison between the client and the writer, ensuring everything goes as it’s supposed to. A platform with exceptional customer support service like the one at CustomWritings not only fosters trust and loyalty with its clients but also sets itself apart from its competitors.

The company has an elite dissertation fulfillment flow. One of the service’s standout features is the option to pay in installments. This makes it much easier for customers to manage their budget over time. In addition, clients can discuss a schedule for submitting chapters of their work and revisions with either their writer or personal manager. This ensures that everyone stays on track with their timeline and can receive feedback and make necessary revisions on time. Having a knowledgeable designated writer is also a huge benefit, as they provide valuable insights and suggestions throughout the process. Overall, the service’s convenient dissertation process makes the entire project go much smoother and stress-free, and CustomWritings is ahead of the game in this aspect. 

Another area where the service showcased its excellence is its writers’ professional approach to dealing directly with the clients. Effective communication between the two parties of the process is vital in ensuring a successful result. It allows the person to clearly convey their ideas and goals while enabling the writer to understand and execute those requirements accurately. Regular communication also allows for timely feedback and revisions, reducing the risk of errors and misunderstandings. Our experience with the service’s writer proves that they don’t hesitate to voice their opinions about how the paper should look, but at the same time, they are receptive to dialogue and constructive feedback. This indicates that it’s easy to build healthy and productive relationships with the company’s experts.  

In summary, CustomWritings has created a user-friendly and effective journey towards a successful dissertation through its exceptional customer service available 24/7, streamlined thesis fulfillment process, and efficient communication between clients and writers.

Dissertation services. Paper Quality — 39.13/50

The quality of a dissertation is typically determined by several factors, including the depth and relevance of the research, the validity and reliability of the methodology used, the strength and clarity of the argument presented, the coherence and organization of the writing, and the overall contribution of the work to the field of study. Additionally, the ability to effectively address and incorporate feedback and revisions from peers, advisors, and other experts in the domain is also an important aspect of the quality of a dissertation. 

Sybil Low exhaustively reviewed the research proposal completed by CustomWritings and presented her verdict. The paper achieved a score of 39.13 out of 50, which was the highest result among all the other custom dissertation services that participated in our mystery shopping.

The document is well-structured, including a clear introduction, literature review, objectives, and methodology. It provides an in-depth exploration of the benefits and challenges social media presents to businesses and highlights the significance of the study, which will provide insights into consumers’ purchasing behavior. The mixed-methods design proposed by the writer allows for a thorough investigation of the study’s questions, and the paper includes measures to ensure research ethics. However, the work also has weaknesses, including vaguely stating the sample size and sampling method for the study, lacking a detailed plan for data analysis, and mainly focusing on studies conducted in the Western context, thus ignoring potentially impacting results that could have been obtained from vast Asian business environments.  

We asked professor Low to comment on her impressions from the author:

“It’s an expert, no doubt. The writer appears to have a good understanding of the topic and has developed a reasoned piece of writing that outlines the objectives, methodology, and significance of the study. The paper also includes a literature review that summarizes relevant publications, which suggests that the writer has conducted thorough research on the topic. The language used in the proposal is clear and concise, indicating fine writing skills. Overall, based on this document, the author seems to possess a solid level of expertise and writing skill set in the area related to economics and business-related affairs.”

The research paper demonstrates a near-flawless work on its mechanics as all primary grading criteria, from spelling to reasoning and logic, received exceptionally high scores (between 90% and 100%). Nevertheless, the proposal suffers in terms of formatting, receiving only 19%. In this regard, Sybil Low critically evaluated the reference formatting. She identified the most common mistakes in source details and misformatted elements. However, the professor commended the in-text citations for their accuracy and precision. Therefore, although the paper excelled in most areas, it struggled with the formatting, but the sources received high acclaim from the professor.

All in all, CustomWritings’ research proposal scored 39.13/50, indicating that it had a well-organized layout and comprehensively examined the effects of social media on businesses. Despite lacking a definite sample size and data analysis strategy, Professor Low commended the author’s strong knowledge and writing abilities. 

Average paper score: 78.27

⭐ Parameter	✅ Research proposal (5 pages)
Paper score	78.27
Paper price	$76
Completion time	5 d 22 h

Conclusion

In conclusion, writing a dissertation can be distressing, but it is a required milestone in one’s professional life. It is essential to have a well-written thesis to make a lasting impression on one’s academic and professional career. Fortunately, there are expert companies like CustomWritings that can help ease the stress and offer experienced assistance. This company has perfected its dissertation writing process, providing customers with a personal manager for their thesis project and a team of professional writers who can work in various domains. Choosing CustomWritings is a wise decision for those seeking expert guidance and support in writing their dissertation.

Main Specs

Order details, pricing
Min price per page	$15.00
Standard Page	275 words
Writer categories	-best available – TOP 10 – advanced experts – native speakers
Academic Levels	any
Paper price (based on our mystery shopping)	$76
Free services
	Bibliography page Title page Formatting (APA, MLA, Harvard, Chicago/Turabian)
Paid services
PowerPoint slides and charts	$5 per piece
Copy of sources	$14.95
TOP-10 writers	40% of the order price
Native speaker writer	30% of the order price
Writer sample	$5 for 3 samples
Progressive delivery	10% of the order price
Discounts, Pay by chapters
Coupon for first-time users	Equivalent of 1 free page
Installment payment: YES: split payment (50% now, 50% when finished)	5% of the order price
Loyalty	no
Referral	You will receive a $10 discount for your next order right after your friend registers on our website, places his or her first order, and approves it. Your friend will also get a $10 coupon for his or her first order.
Dissertation Fulfillment Process
Designated writer for the whole project	Yes
Personal manager	Yes
Submit by chapters	Yes

FAQ

CustomWritings reviews

We have monitored Reddit, Sitejabber, and other platforms to collect negative reviews for our examination. Check out our negativity rank to dive into this topic.

Is CustomWritings a Scam?

We have thoroughly analyzed the service through mystery shopping and received two great papers. It is our firm belief that this company is not a scam and is a great go-to option for excellent academic assistance.

Is CustomWritings Legit?

CustomWritings is an entirely legit service with years of experience in the field. The high rating of the website and the number of completed orders indicate its legitimacy, and we recommend it as an outstanding choice for students looking to find the best essay writing service.

Is CustomWritings Safe?

The company openly and clearly defines its policies on security and privacy protection. Moreover, CustomWritings does not require its customers to provide phone information to register even though an email address is a must for user registration. The website utilizes secure payment gateways.

Is CustomWritings Trustworthy?

When we placed two orders on the company’s website, we had them delivered to us ahead of the deadline and with adherence to our instructions. All information about the orders can be found in this review. Consequently, we view CustomWritings as a trustworthy website.

Is CustomWritings a Good Service?

CustomWritings tops our list of the best academic writing services, and we are more than content with their quality of work. We gave this provider 86.75 out of 100 according to the A*Help score, which allows us to conclude that CustomWritings is an excellent company. If you want to escape the routine of academic chores, it is definitely worth your attention.

Follow us on Reddit for more insights and updates.